Return & Refund

RETURN & EXCHANGE POLICY

Last Updated: [Month Day, Year]

At LeverLoc, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer returns and exchanges within 15 days of delivery.

1. 15-Day Return & Exchange Policy

You may request a return or exchange within 15 days after your order is delivered.

To be eligible for a return or exchange, please contact us within 15 days of receiving your order and provide your order information.

We support returns and exchanges for most products, provided that the item is returned in a reasonable condition and does not show signs of intentional damage, misuse, or excessive wear.

2. Return & Exchange Conditions

To help us process your request smoothly, please make sure that:

- The return or exchange request is submitted within 15 days of delivery.
- The product is returned with all main parts and accessories.
- The product has not been intentionally damaged or improperly used.
- Proof of purchase, such as an order number or confirmation email, is provided.

We reserve the right to refuse a return or exchange if the product is damaged due to misuse, improper installation, unauthorized modification, or other conditions not related to product quality or our fulfillment process.

3. Return Shipping Cost

Return shipping costs will be determined based on the reason for the return or exchange.

If the issue is caused by LeverLoc, we will cover the return or replacement shipping cost.

This may include situations such as:

- Wrong item shipped
- Missing parts
- Product damaged during delivery
- Product quality issue
- Order fulfillment error

If the return or exchange is caused by the customer, the customer will be responsible for the return shipping cost.

This may include situations such as:

- Changed mind
- Ordered the wrong item
- No longer needed
- Incorrect shipping address provided
- Product does not fit personal preference
- Product was used on an unsuitable surface or not installed according to instructions
- Damage caused by misuse, improper installation, or improper handling

4. Exchanges

If you would like to exchange your item for another product, color, size, or model, please contact us within 15 days of delivery.

If the exchange is due to our mistake or a product issue, we will cover the necessary shipping cost.

If the exchange is due to personal preference or customer selection, the customer may be responsible for return shipping and any price difference.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees, if any, may not be refundable unless the return is caused by our error or a product issue.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

- Your order number
- Photos or videos showing the issue
- Photos of the package, if damaged
- A brief description of the problem

After reviewing your case, we may offer a replacement, exchange, refund, or another suitable solution.

7. Non-Returnable Situations

Returns or exchanges may not be accepted in the following situations:

- The request is made after 15 days from delivery.
- The product is intentionally damaged.
- The product is damaged due to misuse, improper installation, or improper handling.
- The product is missing major parts or accessories due to customer handling.
- The product has been modified or repaired without authorization.
- The return package is sent back without contacting us first.

8. How to Start a Return or Exchange

To start a return or exchange, please contact us before sending any item back.

Email: [support@leverloc.com]

Please include:

- Your order number
- The item you want to return or exchange
- The reason for the return or exchange
- Photos or videos, if applicable

Our customer support team will review your request and provide return instructions.

Please do not send items back without authorization, as unauthorized returns may not be accepted.

9. Responsibility for Return Packages

Customers are responsible for properly packing return items to prevent damage during transit.

If the return is caused by the customer, we recommend using a trackable shipping service. LeverLoc is not responsible for return packages that are lost or damaged during return shipping when the return is arranged by the customer.

10. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: [support@leverloc.com]
Website: [www.leverloc.com]